We received a lot of positive feedback from the client and their attendees on the visuals, the platform, and our virtual help desk. From our production manager’s perspective, the client enjoyed the fact that we cared about their event and could manage people in a clear and constructive way. From those initial meetings we were able to offer multiple lines of support to the client including a fully customized virtual event platform and website, an impactful pre-recorded opening video, and access to one of our client suites for a presence with our team during the 3-day production.
One solution that we found game-changing: our virtual help desk. Previously, our client used in-house AV, and when they had problems, they would have to track down a technician for support. With our virtual help desk, we were able to handle most problems in under 15 minutes. It was a positive experience from both the client and the attendee perspectives, providing direct access to a real person so they could get the most out of the event.